My Concierge™

Guest Experience Package

A WiFi Marketing and Guest Service Tool that increases your social presence and guest satisfaction! Featuring:

  • Guest WiFi Landing Page
  • Online Concierge Service
  • Direct Messaging
  • Collect Guest Information
    • Name, Email, Phone, Facebook Likes & More!

(844) 658-7497
  • InRoom Connections began operations in 2002 as HotAir Network Group, which currently engineers, installs and supports thousands of guest rooms on properties ranging from 60 room boutique motels to world-class beachfront resorts and timeshares.
Hotel guest internet tech support
  • Give Your Guests the Ultimate Tech Support Experience.

  • Our Network Operation Center (NOC) represents one of the first and most powerful remote management systems allowing complete access and control of every device, bandwidth and user session.
  • We also offer round-the-clock support from our experienced and knowledgeable staff. When a guest, staff member, or property manager calls for assistance, they can rely on highly trained technicians that will listen, understand, and resolve the concern.
  • Any concerns that are beyond the scope of the technician you are speaking with is immediately escalated to the next level to ensure a prompt and effective handling of all calls.
  • In addition to this 24/7/365 support, every single ticket is reviewed, and every call is available to be reviewed for Quality Assurance.
  • On any call that doesn't reach 100% satisfaction – the next business day our Network Operations Center performs a follow-up call to the guest, Front Desk, and management – as directed by our processes and the property requirements.
  • Only with this kind of control can you guarantee customer satisfaction!
  • InRoom Connections began operations in 2002 as HotAir Network Group, which currently engineers, installs and supports thousands of guest rooms on properties ranging from 60 room boutique motels to world-class beachfront resorts and timeshares.